Frequently Asked Questions
Everything you need to know about protecting your valuables.
How do I determine which safe size is right for my needs?
We recommend measuring your largest items first and then choosing a model with at least 25% more internal capacity than you currently need to account for future documents and valuables.
What is the difference between fireproof and water-resistant ratings?
Fireproof ratings indicate how long a safe can withstand high external temperatures while keeping the interior below 350°F. Water-resistant ratings ensure protection against floods or fire-hose spray for a specific duration and depth.
How much does shipping cost for heavy floor safes?
We offer free standard curbside delivery on all orders over $500. For oversized units, white-glove inside delivery is available at checkout for an additional fee.
What happens if I lose my keys or forget my digital combination?
You can request a replacement key or a master override code through our verified security portal by providing your safe's serial number and proof of purchase.
Do your safes come with a warranty?
Yes, all SentrySafe products include a limited one-year manufacturer warranty, plus a lifetime after-fire replacement guarantee.
Can I bolt my safe to the floor without compromising its fire rating?
Most of our models come with pre-drilled holes and a dedicated bolt-down kit designed to maintain the integrity of the fire and water seals when installed correctly.